By Purchasing the Product from Krut Systems LLC, you AGREE to abide by the following return policy.
A customer may return an item for any reason within the first 30 days of receiving it by contacting KRUT to obtain an RMA number. An RMA can be obtained calling KRUT at 1-803-410-0185. An RMA must be obtained within 30 days of receiving the product. Customer will be responsible for the cost of shipping back to KRUT. All returns are subject to approval and the refund policy stated below.
All returns are subject to a 15% restock fee and must be returned in like new condition within 30 days of receiving the product. An RMA must be obtained by calling KRUT directly for any items returned for a refund.
Any item(s) received damaged due to shipping must be reported to KRUT within 7 business days of receiving the package. Please inspect the package(s) upon receipt to make sure all parts are included and no damage is present. If you encounter damage or missing parts, please contact KRUT at 1-803-410-0185 to request a damage call tag (DCT). Once a DCT has been issued the item must be returned to the shipping company in the original packaging. If no DCT is issued a Return Merchandise Authorization ( RMA) number may be issued for return of the product to KRUT for inspection of damages. Once received, if damage is found to be caused by shipping or improper packing, a replacement will be sent free of charge.
Any item(s) found to be defective within the warranty period must be returned to KRUT in the original packaging for evaluation. In the event of a return of a defective item(s), an RMA number must be obtained by contacting KRUT at 1-803-410-0185. The buyer is responsible for the shipping of the defective item(s) to KRUT. If the product is found defective a replacement will be sent free of charge.
The following items have a NO RETURN POLICY:
1. Special Orders
Any item that is considered special order. Special order is defined as any non inventory item or group of items which was ordered expressly and uniquely for a specific customer.
2. Pre-Cut LED Rope Light
Any item that is considered a custom cut, a sample, or that has been cut or sized by Krut Led, Inc specifically for that customer’s unique requirements and specifications.
3. Clearance, Closeout, and Overstock Items
Any item that is sold as a partial product, open box, used, or otherwise less than new.
Krut Systems LLC reserves the right to amend the return policy at any time without prior notice.